FAQ For HCWs

• Enhanced Patient Satisfaction: Offer a convenient, time-saving solution for patients who may face challenges visiting a doctor due to distance, busy schedules, or physical limitations.
• Additional Revenue Opportunities: Earn a 15% revenue share for every successful consultation facilitated through the platform.
• Regulatory Compliance: Ensure that medications are dispensed legally and ethically, based on prescriptions provided by licensed doctors.
• Streamlined Healthcare Delivery: Seamlessly integrate medical consultations into your daily operations, improving the overall patient experience.

Eikonikos Partner is designed for healthcare workers, pharmacy owners, and other medical professionals responsible for patient care and medication dispensing.

Eikonikos Partner eliminates the barriers of physical distance and time by providing instant access to licensed doctors via secure video consultations. It enables patients to receive the medical advice they need without visiting a clinic, thereby making healthcare more accessible and efficient.

To register:

• Download the Eikonikos Partner app from the App Store or Google Play Store.
• Provide your pharmacy or healthcare facility details during registration.
• Complete the short in-app training module.
• Our team will verify your credentials and guide you through the onboarding process.

• Pharmacy license or proof of healthcare facility registration.
• A valid government-issued ID.
• Bank account details for receiving revenue shares.

Once all required documents are submitted, the verification and onboarding process typically takes 24–48 hours. You will receive a notification upon successful registration.

Yes, the app includes a short and easy-to-follow training module that guides you through the platform’s features and usage. Additional support is available if needed.

• ○ A patient visits your pharmacy or healthcare facility seeking advice or medication for a common illness.
• ○ You inform the patient about the benefits of consulting a licensed doctor through Eikonikos Partner.
• ○ With the patient’s consent, you initiate a secure video call with a licensed doctor via the app.
• ○ The doctor consults with the patient, provides a diagnosis, and creates a valid digital prescription.
• ○ You dispense the prescribed medication based on the digital prescription.

Simply open the Eikonikos Partner app, select "Start Consultation," and follow the prompts to connect the patient with a doctor. The app is designed to make the process quick and user-friendly.

Eikonikos Partner is designed for non-emergency and common health conditions such as:

• Cough, cold, and fever.
• Minor skin infections and rashes.
• Allergies.
• Digestive issues.

No, Eikonikos Partner is not suitable for emergency or life-threatening conditions. Patients with such concerns should be referred to an appropriate healthcare facility.

Your role is to:

• Educate patients about the benefits of using Eikonikos Partner for medical consultations.
• Facilitate the video consultation process by initiating calls.
• Dispense medications based on valid digital prescriptions.

You can update your profile, including contact details and banking information, through the Profile section in the app. Fees and Revenue

The consultation fee for patients is ₹250.

As a pharmacy owner or healthcare worker, you earn a 15% revenue share on every completed consultation facilitated through the Eikonikos Partner app.

Your revenue share is credited directly to your registered bank account. Payment cycles and timelines are communicated during the onboarding process.

No additional deductions are applied to your earnings beyond the standard revenue-sharing structure. Prescriptions and Medication

The NLM is a curated list of approximately 650 approved medications for treating general illnesses. All doctors using Eikonikos Partner prescribe medications exclusively from this list to ensure safety and compliance.

Patients receive valid digital prescriptions directly on their phones or via your pharmacy system. These prescriptions are securely stored and accessible for future reference.

Yes, the NLM is available on the internet.

Patients are encouraged to book follow-up consultations with doctors for any additional concerns.

Yes, the app uses advanced encryption and secure video conferencing technology to protect patient data and ensure privacy. All consultations are confidential.

No, patients can only see your pharmacy name and the consultation fee. Your personal contact details remain confidential.

 If you encounter any issues, you can:

• ○ Use the in-app Help section to report the problem.
• ○ Contact the Eikonikos support team via email at admin@eikonikosclinics.com or through the helpline at 9041114905.

No, once the consultation has started, it cannot be canceled under any circumstances. You will be charged for the full consultation amount. The only exception is if the doctor fails to connect the call, in which case the call will be cut, and no charges will apply..

All complaints are handled by the Eikonikos support team. If a patient raises an issue, you will be notified, and the matter will be addressed promptly.

To deactivate your account, contact the support team via the app or email. Once deactivated, you will no longer be able to facilitate consultations.

Yes, the app can be accessed from multiple devices, but only one session can remain active at a time to ensure security.

For additional assistance, contact the support team via email at admin@eikonikosclinics.com