FAQ For Patients

1. Visit a Participating Pharmacy: Look for pharmacies displaying the Eikonikos Clinics logo. These friendly pharmacists (HCWs) are your first point of contact.
2. Discuss Your Concerns: Explain your symptoms and any medications you're currently taking to the HCW. They can provide initial guidance and assess if a doctor's consultation is necessary.
3. Connect with a Doctor: Eikonikos Clinics offers you two ways to connect with a licensed doctor:
   • Instant Call: If you need immediate medical advice, choose the "Instant Call"option. The HCW will connect you directly with a doctor available for a video consultation.
   • Schedule Call: For a consultation at your convenience, select "Schedule Call." Choose a time slot that works for you from the doctor's available schedule.
4. Secure Video Consultation: During the video call, the doctor will ask you questions, examine you visually, and diagnose your illness.
5. Diagnosis and Treatment Plan: Based on the consultation, the doctor will provide a diagnosis and explain your treatment options. They may recommend self-care measures or prescribe medication if needed.
6. National List of Medicines (NLM): Doctors on Eikonikos Clinics can prescribe medications only from the NLM, a list of around 650 approved medications for common illnesses. You can access a PDF of the NLM within the pharmacy's Eikonikos Partner app (for informational purposes only).
7. Get Your Medication: If a prescription is needed, the doctor will create a digital
   prescription within the Eikonikos Partner app. The HCW at the pharmacy can then dispense the medication based on this valid prescription.
8. Order Local Pharmacy Delivery (Optional): In some locations, you may have the option to order your medication directly through the Eikonikos Clinics app for delivery from a nearby participating pharmacy. This eliminates the need for a separate trip to pick up your medication.

• Convenience: Get expert medical advice from the comfort of your local pharmacy, saving you time and travel.
• Flexibility: Choose between instant and scheduled consultations to fit your needs.
• Accessibility: Even if you're unable to visit a doctor's office, you can still receive care from qualified professionals through video calls.
• Peace of Mind: Ensure you're getting the right medication legally and ethically with doctor-prescribed prescriptions.
• Local Pharmacy Delivery (Optional): In select locations, receive your medication conveniently delivered from a nearby pharmacy (additional fees may apply).

• Eikonikos Clinics focuses on consultations for common illnesses like:
• Colds and Flu
• Allergies
• Skin Conditions
• Minor Infections
• Fever
• Pain Management

It's important to note that Eikonikos Clinics is not for emergencies or complex medicalconditions. If you experience severe symptoms or sudden worsening of an existing condition, please visit a doctor's clinic or emergency room immediately.

The doctors you consult with are all licensed professionals who have undergone a thorough verification process. They are experienced in diagnosing and treating common illnesses and are committed to providing you with high-quality care during your video consultation.

You can easily download our application from either the App Store or Google Play Store. Our application offers a convenient way for patients to consult with doctors from the comfort of their homes.

The prescription for medicines is displayed within the application, ensuring easy access and convenience. This prescription is valid across all medical fields and is legally recognized.

Patients can conveniently purchase medicines from our Eikonikos Clinics app or from nearby pharmacies, which are conveniently listed in the application for easy access and seamless
transactions.

Eikonikos Clinics uses secure video conferencing technology to ensure patient privacy during consultations. All patient data is encrypted and stored securely.

You can book a consultation by visiting a participating pharmacy and speaking with an HCW or directly through the Eikonikos Clinics app, where you can choose between an instant or scheduled consultation.

If you miss your scheduled consultation, you can contact the pharmacy or reschedule the appointment through the Eikonikos Clinics app, based on availability.

No, once the consultation has started, it cannot be canceled under any circumstances. You will be charged for the full consultation amount. The only exception is if the doctor fails to connect the call, in which case the call will be cut, and no charges will apply.

Doctors can only prescribe medications from the National List of Medicines (NLM), which includes around 650 approved medications for common illnesses.

No, doctors can only prescribe medications listed on the National List of Medicines (NLM). If your condition requires other medications, the doctor may refer you to a specialist or suggest alternative treatment options.

Yes, you can request a second opinion by booking another consultation with a different doctor through the app or pharmacy.

Your prescription will be available in the Eikonikos Clinics app, where you can view, download, and share it with pharmacies for dispensing medication.

The consultation fee depends on the doctor and the type of consultation. Any additional costs, such as medication delivery or extra services, may apply.

All consultations on Eikonikos Clinics are conducted over secure video calls. Patient data is encrypted to ensure your privacy.

Eikonikos Clinics is not for emergency care. If you have an emergency or life-threatening condition, please visit the nearest hospital or emergency facility immediately.

You can reach our customer support team via the app or email us at admin@eikonikosclinics.com for any inquiries or assistance.

You can purchase medicines through the Eikonikos Clinics app or from any participating pharmacy. Ensure the pharmacy displays the Eikonikos Clinics logo for compatibility.

If the doctor doesn't connect within a reasonable time frame, please contact the pharmacy's HCW for assistance or try reconnecting.

Eikonikos Clinics primarily offers consultations for common illnesses. If a specialist consultation is required, the doctor may refer you to one.

You can update your personal details directly through the Eikonikos Clinics app by going to the settings or profile section.

If you encounter technical difficulties during your consultation, please try restarting the app or contact our support team through the app for assistance.

If your medication is eligible for delivery, you will be able to track the status within the Eikonikos Clinics app or receive updates via SMS or email.

Eikonikos Clinics operates 24/7 for virtual consultations, but the availability of pharmacies may vary. Please check with your local pharmacy for their operating hours.

Yes, you can consult with any available doctor, regardless of their location, through the Eikonikos Clinics app.

Eikonikos Clinics may offer referral programs from time to time. Check the app or contact customer support for the latest offers.

Eikonikos Clinics offers consultations with counselors for mental health support. However, for complex mental health issues, a referral to a psychiatrist may be needed.

After your consultation, you can provide feedback directly in the app or via an email survey sent by Eikonikos Clinics.

Yes, Eikonikos Clinics offers consultations in multiple languages depending on the doctor's availability and your preferences.

Yes, you can schedule a follow-up consultation either directly through the app or with the assistance of your local pharmacy