Eikonikos Doctor - Help Center FAQs
Eikonikos Doctor is a mobile application designed to connect licensed doctors with patients seeking medical consultations. Through secure video calls, you can diagnose common illnesses and provide digital prescriptions, ensuring convenient and efficient healthcare for patients.
- Broader Reach: Consult patients nationwide without leaving your clinic or home.
- Flexibility: Control your schedule by setting your own consultation hours.
- Increased Earnings: Earn a fee for every consultation conducted through the app.
- Simplified Workflow: Prescribe medicines digitally and connect with patients seamlessly.
- Convenience: Use the app on your smartphone, reducing the need for physical infrastructure.
The app is exclusively for licensed medical practitioners who meet the eligibility criteria set during registration. Patients and pharmacy partners access the service through separate platforms.
Eikonikos Doctor prioritizes security, patient privacy, and user convenience. The app uses encrypted communication channels, adheres to medical standards, and is backed by a dedicated support team to assist you at every step.
To register:
- Download the app from the Google Play Store or Apple App Store.
- Provide your valid medical license details, along with any requested documentation.
- Complete the in-app training module.
- Wait for verification and onboarding by our team.
You will need:
- A valid medical license.
- Proof of identity (such as a government-issued ID).
- A recent passport-size photo.
- Bank account details for receiving consultation fees.
Once all documents are submitted, the verification and onboarding process typically takes 24–48 hours. You will be notified via email or app notification upon approval.
You can set your availability in the app by navigating to the Schedule section. Choose the days and time slots that work best for you. The app also allows you to update your schedule anytime.
- Pharmacy partners initiate a video call on behalf of patients.
- You consult with the patient, diagnose their condition, and, if needed, prescribe medications from the National List of Medicines (NLM).
- The patient receives a digital prescription and collects their medication from the partnering pharmacy.
- Each doctor receives a personalized QR code upon onboarding.
- Display this QR code in your clinic or OPD for patients to scan and connect directly with you via the Eikonikos web app.
- Patients can view your profile, book consultations, and receive prescriptions digitally.
Yes, the app allows you to customize your fees for QR code consultations. You can update the fee anytime in the Profile section of the app.
- Patients scan your QR code, which takes them to your personalized web app page.
- They book a consultation and proceed with the video call.
- Prescriptions are sent digitally, and payments are processed directly t
Yes, if you are available, you can take unscheduled calls outside your listed hours by toggling your status to “Available” in the app.
You can cancel a scheduled consultation if needed. Please inform the patient via the app’s messaging system to avoid inconvenience.
Eikonikos Doctor is suitable for non-emergency and general health issues, such as:
- Cough, cold, and fever.
- Allergies and skin conditions.
- Minor infections.
- Gastric or digestive issues.
Yes. You can only prescribe medications listed in the National List of Medicines (NLM), which includes approximately 650 approved drugs for common conditions. This ensures compliance with medical regulations.
Patients receive digital prescriptions directly on their app or through the partnering pharmacy. These prescriptions are valid for purchasing medications.
No, controlled substances and medications not listed in the NLM cannot be prescribed through the app.
Consultation fees are set during the onboarding process. You will be informed of the exact amount per consultation and how payments are processed.
Your earnings are transferred directly to the bank account linked to your profile. Payment cycles and timelines will be shared during onboarding.
A small platform fee may be deducted from your consultation fee for using the app. The details will be provided during onboarding.
Yes, the app uses advanced encryption technology to protect patient data and ensure secure video consultations. All data is stored in compliance with medical and data protection laws.
No. Patients can only see your name, specialization, and available timings. Your personal contact details remain confidential.
If you encounter any issues, you can:
- Use the in-app Help section to report the problem.
- Contact our support team via email at admin@eikonikosclinics.com.
Navigate to the Profile section in the app to update your information, including your availability, specialization, and bank account details.
All patient complaints are handled by the Eikonikos support team. You will be notified if any action is required from your side.
To deactivate your account, contact the support team via the app or email. Once deactivated, you will no longer receive consultation requests.
Pharmacy partners act as intermediaries who connect patients to doctors through the Eikonikos Partner app. They facilitate consultations and ensure patients receive their prescribed medications.
Yes, as long as you have a stable internet connection, you can use the app to consult patients from anywhere.
Yes, you can log in to the app on multiple devices, but only one session can be active at a time to maintain security.
For immediate assistance, reach out to the support team through the in-app chat or call our helpline at 6239505535.